FAQs

How Can I Contact Natural Hair Goddesses?

You can fill out our contact form on the contact page or email us at info.naturalhairgoddesses@gmail.com and we'll answer back as quickly as possible.



Is My Privacy And Personal Information Secured On Your Website?

This policy covers how we use your personal information. We take your privacy Seriously and will take all measures to protect your personal information. What Information Do We Collect? We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information
How is my information Used? Your information is only used to fill your order. We do not sell or redistribute your information to anyone. Security and Storage We do not store your Credit Card data.



There Is Something Missing/Defective/Not What I Ordered? What Do I Do?

Once you recieve your order, please make sure everything is there. If you believe something is missing or defective do not hesitate to contact our customer service. We will work with you to correct the order!



What Is Your Payment Policy?

Accepted Payment Methods

  • Debit Card
  • Credit Card (Mastercard, Visa, American Express, Discover)
  • E-Giftcard
Debit/CreditCard Charges
  • Your Debit/Credit Card will be charged when you place your order. If we are unable to fulfill your order for any reasons your Debit/Credit card will be refunded.



What Is Your Return Policy?

ALL SALES ARE FINAL!



What Is Your Shipping Policy?

Turn Around All orders are shipped after fulfillment within 48 hours Monday-Friday 8am-5pm. If Pre-ordering please allow up to 2-3weeks for processing and another 2-3 weeks for shipping. Carriers We use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx
Order tracking
  • If a tracking number is provided by shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.
Shipping Rates
  • The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
  • If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and habdling for the second shipment.